Shipping policy
Shipping Policy
Thank you for shopping with Medusa Mats! We're pleased to offer worldwide shipping. Please review the details below so you know what to expect when you place an order.
Order Processing
All orders are processed within 3–5 business days (Monday–Friday, excluding holidays) after your order is placed and payment is confirmed. You'll receive a confirmation email when your order is received and another with tracking information once it ships.
Please note that processing times may be slightly longer during peak seasons, sales events, or holidays. If we anticipate a significant delay with your order, we'll reach out to you by email.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method you select. You'll see the exact cost before completing your purchase.
Shipping Destinations
We ship worldwide! If your country does not appear as an option at checkout, please contact us at info@cloonashipping.com and we'll do our best to accommodate you.
Estimated Delivery Times
Delivery times vary by destination and shipping method, and begin once your order has shipped (after the 3–5 business day processing period):
- Domestic (Canada): typically 2–8 business days
- United States: typically 5–10 business days
- International: typically 7–21 business days, depending on destination and customs processing
These estimates are provided by our shipping carriers and are not guaranteed. Delays may occur due to customs inspections, weather, carrier issues, or other circumstances beyond our control.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Customs policies vary widely by country, so please contact your local customs office for more information before ordering.
We are required by law to declare the full value of the order on customs forms and cannot mark packages as "gifts."
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.
Incorrect Addresses & Failed Deliveries
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an incorrect address or failed delivery attempt, we'll contact you to arrange reshipment; additional shipping fees may apply.
If you notice an address error after placing your order, contact us as soon as possible at [email address]. We'll do our best to correct it before the order ships, but we can't guarantee changes once processing has begun.
Lost, Stolen, or Damaged Packages
If your tracking shows your package as delivered but you haven't received it, please check with neighbours, your building's mail area, and your local carrier first. If it still can't be located, contact us within [7] days of the marked delivery date and we'll help you file a claim with the carrier.
If your order arrives damaged, please contact us within [7] days of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.
Questions?
If you have any questions about shipping, please reach out to us at info@cloonashipping.com. We're happy to help!
Last updated: September 3, 2026