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Shipping, Returns, and Exchanges

The team at Medusa Mats is always here to help.


At Medusa Mats, we want you to love your purchase. If for any reason you're not completely satisfied, you have up to 60 days from receipt to initiate a return. We kindly ask that the item be in its original packaging to ensure a smooth process. Simply email us at [email protected], and our friendly team will provide you with a return label – no fuss, no extra charge. Your refund will be processed within 30 business days of our receipt of the returned item. Rest assured, we're here to make your return experience hassle-free.


We understand that finding the perfect fit can be a journey, and we're here to make that process as seamless as possible. If your item isn't quite what you expected, fear not – we gladly offer exchanges within 60 days of your order's arrival.

Simply ensure the item is in its original packaging, and reach out to us at [email protected]. Our dedicated team will be delighted to assist you and will promptly send you a return label at no additional cost. We understand that waiting can be tough, so please bear with us as exchanges may take up to 30 business days to process.

Missing or Damaged Items

We strive to deliver products that exceed your expectations. If your order arrives with any missing parts or is damaged, let us know immediately. Please don't hesitate to contact us via email, and we'll swiftly send you replacements – including the care guide, anti-slip mat, or sandpaper – completely free of charge. If your stone mat is damaged, let us know right away via email and we can work with you to get you a replacement.


At Medusa Mats we aim to ensure your order arrives promptly and securely. Once your order is placed, your order is fulfilled within 1-2 business days. You'll then receive an email notification confirming that your package has been shipped. Shipping times within the US and Canada is between 3 to 10 business days. We partner with trusted shipping providers dedicated to delivering your order safely and reliably to your doorstep. Should you require assistance with tracking or shipping information, don't hesitate to contact us at [email protected]. Our team is here to provide you with the straightforward support you need. Thank you for choosing Medusa Mats for your order – we're committed to delivering your items with accuracy and efficiency.

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